Terms of service

Welcome to Lumen & Co.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Us

Lumen & Co. is an online store offering men’s clothing, accessories and timeless menswear essentials, with a focus on customers in the United Kingdom.

Our collections are inspired by refined, old-money style, modern elegance and everyday sophistication.

Some products may be shipped directly from international suppliers, warehouses or logistics partners under a dropshipping model.

2. Website Use

By using our website, you agree to:

  • Provide accurate, complete and up-to-date information;
  • Use the website only for lawful purposes;
  • Not attempt to interfere with the security, operation or functionality of the website;
  • Not copy, reproduce, distribute or misuse our content;
  • Not use our website for fraudulent or unauthorised activity;
  • Comply with these Terms and applicable laws.

3. Product Information

We aim to display product descriptions, images, prices, colours, sizes, materials and other product details as accurately as possible.

However, product images, colours, textures, packaging, labels, measurements and details may vary slightly due to:

  • Screen settings;
  • Lighting and photography;
  • Supplier updates;
  • Production batches;
  • Fabric characteristics;
  • Manual measurement differences;
  • Manufacturer or logistics changes.

Such differences do not automatically mean that the product is defective, incorrect or eligible for compensation.

4. Sizing, Fit and Measurements

We recommend that customers review the size guide before placing an order.

Sizing may vary slightly between different products, cuts, fabrics and suppliers. A product may fit differently depending on body shape, style preference and fabric structure.

Any measurements provided are approximate and may have small variations.

The customer is responsible for choosing the correct size before completing the purchase.

5. Product Care

Customers should follow the care instructions provided with each item.

Lumen & Co. is not responsible for damage caused by:

  • Incorrect washing;
  • Incorrect drying;
  • Ironing at the wrong temperature;
  • Bleaching;
  • Alterations or tailoring;
  • Improper storage;
  • Normal wear and tear;
  • Failure to follow care instructions.

6. Prices and Availability

Prices and availability may change without prior notice.

Because we work with suppliers, warehouses and logistics partners, products may become unavailable after purchase.

If this happens, we may contact you to offer:

  • A refund;
  • A replacement;
  • Store credit;
  • Another suitable solution.

We reserve the right to correct pricing errors, product information errors or checkout issues at any time.

7. Orders

We reserve the right to cancel or refuse orders in cases including, but not limited to:

  • Suspected fraud;
  • Payment failure;
  • Incorrect or incomplete customer information;
  • Product unavailability;
  • Obvious pricing error;
  • Delivery restrictions;
  • Unusual order activity;
  • Violation of these Terms.

If your order is cancelled after payment has been made, we will issue a refund where appropriate.

8. Shipping and Delivery

Delivery times are estimates only and may vary depending on processing time, supplier location, shipping carrier, customs clearance and other logistics factors.

Some products may be shipped internationally, which may result in longer delivery times.

Delivery estimates are not guaranteed unless expressly stated.

The customer is responsible for providing a complete and accurate shipping address. Lumen & Co. is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete customer information.

9. International Delivery, Customs and Import Charges

Products shipped internationally may be subject to customs inspections, import duties, VAT, local taxes, carrier fees, handling fees or other charges.

Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer.

Lumen & Co. is not responsible for customs delays, customs decisions or charges imposed by authorities or carriers.

10. Returns, Exchanges and Refunds

Returns, exchanges and refunds are handled according to our Returns and Refund Policy.

Items must meet the eligibility requirements stated in that policy, including being unused, unwashed, unworn except for trying on, with original tags and packaging where applicable.

We reserve the right to refuse returns that do not meet our return conditions.

11. Promotions and Discount Codes

Promotions, offers and discount codes may be subject to specific terms, including expiry dates, minimum order values, product exclusions or usage limits.

Discount codes must be applied at checkout before completing the purchase.

We cannot guarantee retroactive application of discount codes after an order has been placed.

We reserve the right to modify, suspend or cancel promotions at any time.

12. Intellectual Property

All website content, including text, images, logos, branding, graphics, product photography, layouts, designs and visual elements, belongs to Lumen & Co. or its licensors.

You may not copy, reproduce, distribute, modify, sell or use our content without written permission.

13. Third-Party Links

Our website may contain links to third-party websites, apps, payment providers or services.

We are not responsible for the content, privacy practices, policies, availability or actions of third-party websites or services.

14. Limitation of Liability

To the maximum extent permitted by law, Lumen & Co. is not liable for indirect, incidental, special or consequential damages, loss of profit, loss of data, loss of business opportunity or issues caused by misuse of products or the website.

Nothing in these Terms limits any mandatory consumer rights under applicable law.

15. Customer Responsibility

By placing an order, you confirm that:

  • The information provided is accurate;
  • You are authorised to use the selected payment method;
  • You have reviewed the product details, size, colour and shipping information;
  • You understand that some items may be shipped from international suppliers or logistics partners;
  • You agree to these Terms and our store policies.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, legal requirements or operational practices.

The latest version will always be available on our website.

17. Contact

For questions about these Terms, please contact us at:

Lumen & Co.
Email: contact@lumenstore.co.uk