Contact information

If you have any questions about your order, our products, shipping, returns, refunds, exchanges, payments or the use of our website, you can contact us using the details below:

Business name: Lumen & Co.
Email: contact@lumenstore.co.uk

Our customer support team will respond as soon as possible, usually within 1–3 business days.

Please include your order number, full name and the email address used at checkout when contacting us about an order.

Lumen & Co. operates as an online menswear store in the United Kingdom and may work with trusted UK-based suppliers, warehouses and fulfilment partners to process and ship orders.

For questions about sizing, fit, product details or order updates, please contact us before placing your order or as soon as possible after purchase.