Privacy policy
This Privacy Policy describes how Lumen & Co. collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or interact with our store.
At Lumen & Co., we respect your privacy and are committed to handling your personal information in a clear, secure and responsible way.
1. Information We Collect
We may collect the following information:
- Full name;
- Email address;
- Phone number;
- Shipping address;
- Billing address;
- Order details;
- Product preferences, such as size, colour and selected items;
- Payment information processed by secure third-party payment providers;
- IP address;
- Device and browser information;
- Website usage data;
- Customer service messages;
- Return, refund or exchange requests;
- Marketing preferences.
We do not directly store full credit or debit card details. Payments are processed securely by third-party payment providers.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders;
- Confirm payments;
- Arrange shipping and delivery;
- Provide tracking information;
- Communicate with you about your order;
- Handle returns, exchanges and refunds;
- Provide customer support;
- Help prevent fraud and protect our store;
- Improve our website, products and customer experience;
- Understand customer preferences and shopping behaviour;
- Send marketing communications, where permitted;
- Comply with legal, tax, accounting and regulatory obligations.
3. Sharing Your Information
We may share necessary information with trusted third parties, including:
- Shopify;
- Payment processors;
- International suppliers;
- Warehouses and fulfilment partners;
- Shipping carriers;
- Email and marketing platforms;
- Analytics and advertising tools;
- Fraud prevention providers;
- Legal or regulatory authorities, where required.
We only share the information necessary for the relevant purpose, such as processing your order, delivering your item, managing customer support or complying with legal requirements.
4. International Data Transfers
Because Lumen & Co. may work with international suppliers, warehouses, logistics partners and service providers, your personal information may be transferred, stored or processed outside the United Kingdom.
This may include sharing your name, shipping address, phone number and order details with international suppliers or logistics partners in order to fulfil your order.
Where applicable, we take reasonable steps to ensure your information is handled securely and in accordance with relevant data protection standards.
5. Cookies
Our website may use cookies and similar technologies to:
- Operate the shopping cart;
- Remember your preferences;
- Analyse website traffic;
- Improve user experience;
- Support marketing and advertising, where applicable;
- Help measure the performance of our website and campaigns.
You can manage cookies through your browser settings or through any cookie tools available on our website.
Please note that disabling some cookies may affect how the website functions.
6. Marketing Communications
We may send marketing emails, promotional offers, new collection updates or style-related content where we have your consent or another lawful basis to do so.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly at:
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including:
- Order fulfilment;
- Customer support;
- Returns, exchanges and refunds;
- Legal obligations;
- Tax and accounting requirements;
- Fraud prevention;
- Dispute resolution;
- Business record keeping.
When your information is no longer needed, we will delete it or anonymise it where appropriate.
8. Your Rights
Depending on applicable data protection laws, you may have the right to:
- Access your personal data;
- Correct inaccurate or incomplete information;
- Request deletion of your data;
- Restrict or object to certain types of processing;
- Request data portability;
- Withdraw marketing consent;
- Lodge a complaint with a data protection authority.
To exercise your rights, contact us at:
We may need to verify your identity before completing certain requests.
9. Security
We use reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, alteration or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.
10. Third-Party Services
Our store may use third-party services such as Shopify, payment providers, shipping carriers, analytics tools and marketing platforms.
These third parties may process your information according to their own privacy policies and security practices.
We recommend reviewing the privacy policies of any third-party services you interact with through our website.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or operational practices.
The latest version will always be available on our website.
12. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact us at:
Lumen & Co.
Email: contact@lumenstore.co.uk